Introduction

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices you have about your information when using Paxalia. It applies to our website, apps, and related services. By using the Services you agree to the practices described here.

What we collect

We collect a few categories of information:

  • Account details: name, email address.
  • Content: data and files you upload or create.
  • Usage & diagnostics: logs, crash reports.
  • Device & connection: IP, device model, browser.
  • Payment/billing: when you purchase paid features.

How we use your data

We use data to operate and improve the service (authenticate accounts, sync data, deliver features), provide support, detect and prevent abuse, send important product messages, and — with your consent — send marketing. We only process data for the purposes described in this policy and where we have a lawful basis to do so.

Cookies & tracking

We use cookies and similar technologies for essential site functionality, analytics, and (where you consent) marketing. Non-essential analytics/marketing scripts only run after you give consent where required.

Sharing & third parties

We share data with service providers who help operate the product (hosting, analytics, payment processors) and with third parties when required by law. We work only with trusted vendors and require them to protect your data. Where possible we use processors that offer contractual protections (e.g., subprocessors agreements).

Data security

We implement technical and organizational measures to protect user data, including encryption in transit (TLS), hashed passwords, client-side encrypted device data where applicable, and server-side validation. We continuously update dependencies and plan monitoring and incident response processes. Note: full technical details and security documentation are available on request.

Data retention

We keep personal data only as long as necessary to provide the service, comply with the law, or for legitimate business purposes such as fraud prevention and analytics. Specific retention periods (account data, logs, backups) are described below or available on request; you may also request deletion or export of your data.

Your rights & choices

Depending on your location and applicable law, you may have rights to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, use the Contact Privacy Team button or send a request to [email protected] We’ll explain what we need to verify your identity and will respond within the timeframe required by law.

Children’s privacy

Our Services are not intended for children under the minimum age in your jurisdiction. If we discover that we have collected personal data from a child without parental consent, we will take steps to delete that data. If you believe we have data from a child, contact us at [email protected]

International transfers

Because we operate globally, your data may be processed or stored in countries with different data protection laws. Where required, we rely on appropriate safeguards (standard contractual clauses or other lawful mechanisms) to protect your data when transferred across borders.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted with a new “Last updated” date and, for registered users, we’ll give notice when required. Continued use after the effective date means you accept the updated policy.

How to contact us / Data requests (DSARs)

For privacy questions, data requests, or to exercise your rights, contact the Privacy Team at [email protected] or use the Contact Privacy Team button on this page. For security disclosures, email [email protected] Include enough detail for us to locate and verify your account.