Here are solutions for the most frequently reported problems. If your issue isn’t listed, check the Docs home or contact support.
Sync
- My data didn’t sync after logging in on a new device. Go to the Home dashboard and click the sync icon in the top bar. If it still doesn’t work, log out and log back in, then try again.
- Sync says “Failed”. Check your internet connection. Paxalia requires an active connection to push/pull data. If the server is down, try again later – no data is lost.
Login & Account
- I forgot my password. Use the Forgot Password link on the login page. A reset link will be sent to your email.
- I lost my 2FA phone. Use one of your recovery codes (saved when you enabled 2FA). If you’ve lost those too, contact support with proof of account ownership.
- I can’t log in after too many attempts. Your account is temporarily locked (30 minutes) to prevent brute‑force attacks. Wait and try again.
App Startup
- Windows: “Windows protected your PC” warning. This is a standard SmartScreen warning for unsigned apps. Click “More info” → “Run anyway”. We’re working on code signing.
- Linux: AppImage doesn’t open when double‑clicked. Right‑click the file → Properties → Permissions → “Allow executing file as program”. Or run
chmod +x Paxalia-1.0.0-x86_64.AppImagein a terminal. - Linux: Wrong icon in the taskbar. This is a known issue with some desktop environments. The app works normally; the icon will be fixed in a future update.
Performance
- The app feels slow. Paxalia is designed to run on low‑end hardware. If it’s sluggish, close other heavy applications. The app uses minimal RAM and CPU.
- Charts aren’t loading. This is usually a one‑time rendering delay. Switch to a different date and back, or restart the app.
Still stuck?
See the Contact Support page for how to reach us.