We’re here to help. Paxalia support is handled directly by the developer – you’ll get a real human response, not an automated ticket system.
Ways to reach us
| Method | Best for | Response time |
|---|---|---|
| Contact form | General questions, feedback, bug reports | Usually within 24 hours |
| [email protected] | Pro upgrades, payment issues, account recovery | Usually within a few hours |
| Ideas page | Feature requests, voting on ideas | Read weekly – responses on popular ideas |
What to include in your message
To help us resolve your issue quickly, please include:
- Your Paxalia version (shown at the bottom of Settings)
- Your operating system (Windows 10, Ubuntu 22.04, etc.)
- A clear description of what happened and what you expected
- Steps to reproduce the issue (if it’s a bug)
Bug Bounty
If you’ve found a security vulnerability, please report it responsibly. Check the Challenges page – we may have an active “Report Security Bug” challenge with a reward.
Pro users
Pro users receive priority support. Mention your username in your message and we’ll bump you to the front of the queue.
Community
For general tips, productivity discussions, and connecting with other users, join the conversation on our social channels (links at the bottom of every page).